Washoe County Department of Water Resources
Billing / Payment Options
For billing inquires concerning your water or sewer bill, or general information, call: (775) 954-4601 Office Hours: 8 am - 5 pm Monday - Friday
| Residential Application | Commercial Application |
Deposit Requirements - All new water and sewer customers must apply for service at the office of the Department of Water Resources located at 4930 Energy Way, Reno, Nevada. Only water customers will be required to pay a $50 security deposit. If an owner resides at the property or is directly paying the water bills, a letter of good credit history from any valid and currently operating utility company may be accepted in lieu of the security deposit. In some cases, a deposit may be required from customers whose accounts are consistently delinquent. If after one year of service the account has been kept current, the $50.00 deposit will be refunded or applied to the customer`s account with interest.
Billing Schedules/Payment Methods - Washoe County bills its water and sewer customers on a monthly basis for the prior month`s service. Due to the volume of customer accounts, billing is done on the 15th and at the end of each month. Bills usually reach the customers within three days of mailing. If you have not received your bill by then, please call 954-4601. Any questions regarding your bill, rates for services, etc., should also be directed to that number.
Water Resources offers several payment options for water and sewer accounts:
1) Direct charge to your checking account - EFT checking accounts
2) Automatic debit from your MasterCard or Visa - EFT credit card
3) Level Pay Plan - takes the guesswork out of your monthly bills
4) Traditional payment method - the usual monthly customer billing
Electronic Fund Transfers (EFT) - We offer a number of eletronic fund transfer payment options. You can establish an electronic fund transfer agreement that authorizes the Washoe County Treasurer to debit your Visa or MasterCard, or your checking account for monthly water/sewer charges. Credit card debits are charged on the date of debit. Checking account charges appear on your checking account approximately 13 days after receiving a monthly invoice (see application for details).
On-line Payments - While we do not currently accept "on-line" payments, we do accept credit card payments as outlined above. Or, if you need to make a payment right away and have not yet established the required paperwork for electronic fund transfer please contact our office at 954-4601, Monday through Friday between 8 AM and 5 PM, and use your VISA or MasterCard to make your payment. If you prefer, you may also make a credit card payment by visiting our office at 4930 Energy Way.
Level Pay Plan - Want to take the guess work out of your monthly water bill? Customers who have been on our water service for more than one year may qualify to sign up for our Level Pay Plan. Sign-up is available only in December each year. Please email our Level Pay Plan Specialist or contact us at 954-4601.
Traditional Payment Methods - Your payments may also be made by check or money order and sent to the Washoe County Treasurer, P.O. Box 30085, Reno, Nevada 89520-3030, by the due date shown on the bill. Please use the envelope provided in your billing and enclose the payment stub. If you prefer to pay in cash, you may bring your payment in to the Treasurer`s Office, 1001 East Ninth Street, Reno, between the hours of 8:00 a.m. and 5:00 p.m., or to the Department of Water Resources at 4930 Energy Way, Reno. The County does have a payment drop box at 4930 Energy Way for after hours use. Payments received after the due date will be assessed a late payment processing fee of 1.5 percent of the outstanding balance plus a handling fee of $4.00. Water service payments which are 30 days or more late will result in terminated service after the customer has been notified by mail. If you receive such a notice, and you have mailed your payment, please call 954-4601 to verify that your payment has been received. If service is turned off for non-payment, a disconnection/reconnection charge of $100.00 will be levied. Please be aware that a property owner is ultimately responsible for non-payment of water or sewer bills and that until paid, all utility charges constitute a perpetual lien on and against the property served.